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Terms of service

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

1. You must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout.
2. If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details.
3. Once you are logged in, you must confirm your order and your consent to these terms of use.
4. You might be transferred to the online payment website, if you selwct online payment as an option for your payments, and they will handle your payment;
5. We will then send you an initial acknowledgment.
6. Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of use specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of use is English, if it is not stated differently.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing the contents of the shopping cart. You may correct those input errors before placing your order by editing the shopping cart and updating your changes.

 

The products

 

Not all of our products are available to buy on-line. Products that have been selected to be sold on line are marked with a special symbol / logo.

 

Price and payment

 

Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

Due to sizes and weight of products listed on our site, in addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. Please be atemntive, as the delivery cost in some cass mighty be the close to the product price, thus it can double product cost.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website exclude all Swiss value added taxes (where applicable).

Payment for all products must be made by following the instructions on the website.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

 

Delivery policy

 

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products within 15 working days of the date of our order confirmation in case of product available in our Swiss or Dubai stock. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 10 days after receipt of payment.
We will only deliver products to the countries shown in the drop down list on the website.

 

Risk and ownership

 

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

• delivery of the products; and
• receipt by us of full payment of all sums due in respect of the products (including delivery charges).

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, you will store the products separately from other goods, will ensure that the products are clearly identifiable as belonging to us, and you will ensure that they are properly stored in a safe, dry and clean environment.

We will be entitled to recover payment for the products even where ownership has not passed to you.

 

Product warranties

 

Product warranty is covered by our standard terms and conditions which is 12 months since we sell the product.

 

Returns, refunds and replacements

 

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section [Product warranties], then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products.

 

Your warranties

 

You warrant to us that:

• you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
• the information provided in your order is accurate and complete; and
• you will be able to accept delivery of the products.

Your indemnity

 

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

 

Force majeure

 

In this Section [Force majeure] and Section [Limitations of Liability] below, “force majeure event” means:

• any event which is beyond our reasonable control;
• the unavailability of raw materials, components or products; and/or
• power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.

We will take reasonable steps to mitigate the effects of the any force majeure event.

 

Limitations of liability

 

Nothing in these terms of sale will limit or exclude your or our liability for:

 

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation; or
3. any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

 

Subject to this:

 

• our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product;
• we will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and
• we will not be liable for any losses arising out of a force majeure event.

Contract cancellation

 

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if:

• you fail to pay, on time and in full, any amount due to us under any contract, or commit any material breach of your obligations to us under any contract;
• you cease to trade;
• you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
• a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
• the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
• any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).

Consequences of cancellation

 

Upon the cancellation of a contract in accordance with Section [Contract Cancelation]:

• we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
• you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
• all the other provisions of these terms of sale will cease to have effect, except that Sections [Risk and ownership to limitations of liability and Consequence of cancellation] will survive termination and have effect indefinitely.

Scope of these terms of sale

 

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.